Frequently asked questions

Everything programs ask us before they sign.

Can't find your answer? Call (718) 256-0829 or send us a note, and our team will get back to you within one business day.

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Getting started Menus and nutrition Delivery Billing Food safety

Getting started

What is the minimum order?

Minimums depend on the site. Tell us your headcount and we will confirm.

Can we try your meals first?

Yes. New programs can start with a free trial day of meals, with the details set around your program's needs.

How does switching from another caterer work?

We plan the switch with you, from menus and meal counts to delivery times, so there is no gap in service.

What areas do you serve?

All five boroughs of New York City, Long Island and upstate New York. Elsewhere in the tri-state area, we can meet your needs as well.

Are you a local company?

Yes. We are a New York based, NYC-certified Minority-owned Business Enterprise. Every meal is cooked in our Brooklyn kitchens at 86 Beadel Street.

Can you help us become a School Food Authority?

Yes. We will connect you with a consultant who makes the process smooth.

Menus and nutrition

How do you plan your menus?

Our dietitian works with each program to build menus people enjoy that follow all applicable nutrition guidelines.

Which menus do you offer?

Regular, vegetarian, vegan, certified halal, certified glatt kosher, allergen-free, gluten-free, diabetic-friendly, pork-free, renal and pureed. Kosher, halal, vegetarian and regular meals each come from their own kitchen.

How much notice do you need for menu changes?

We need 48 hours' notice for menu changes.

Can you cater holidays and field trips?

Yes. With prior notice we customize menus for celebrations and provide bagged lunches for outings. Event catering is available by request.

Are your kitchens nut free?

Yes. Our kitchens are peanut and tree nut free.

Delivery

Who delivers the meals?

Our own professional drivers, in Regina's fleet of 50+ refrigerated vans, at the time and place each site sets, including weekends and holidays.

How are meals packaged?

Individually packaged, airline style, or in large trays for family-style service.

What do we sign at delivery?

Regina's Daily Delivery Invoice, which confirms the delivery and its contents. You keep a printed copy, and we can email it on request.

Do you provide warmers and refrigerators?

Yes. We provide warmers and refrigerators contingent upon contract and volume; repairs are covered. All deliveries are temperature-checked on arrival, especially frozen foods.

Who serves the food after delivery?

Your team is responsible for food care and serving once meals are delivered. If you would like help, we can provide serving staff on site.

Do you visit our site before starting?

Yes. We do site visits to plan delivery access, equipment and service before your first delivery.

Billing

How do we pay you?

We invoice weekly or monthly, depending on your contract, with a backup showing meal counts by meal type. Payment terms are Net 15.

What does each invoice include?

Every invoice comes with a backup showing meal counts by meal type, so your invoice matches your program’s records and claims. Each delivery is also confirmed on a signed Daily Delivery Invoice, printed at drop-off and emailed on request. You can pay via CC or ACH.

Do you adjust billing for holidays and closures?

Yes. Tell us about holidays, closures and summer breaks in advance, and we adjust your deliveries and billing to match.

Food safety

Can we see your permits and inspection reports?

Yes. Copies of our permits, inspection reports and Hazardous Materials Management Plan are available on request. We review each request and respond within 24 hours.

How do you handle allergies and special diets?

Our kitchens are peanut and tree nut free, and allergen-free menus are planned alongside the main menu. Special-diet substitutions are recorded and followed daily, so every child or resident gets the right meal.

Who is responsible for the food after delivery?

We temperature-check every delivery on arrival, and your site signs off on those temperatures when you sign the Daily Delivery Invoice. From that point on, your team is responsible for stocking meals in the refrigerators and warmers and for serving them. If you’d like help with serving, we can provide serving staff on site.

Still have a question?

Our office team answers every inquiry, 6:00 am to 4:00 pm, with after-hours support for current clients.

Ask our team or call (718) 256-0829

90,000+ meals a day, and room for yours.

Tell us your sites, headcount and start date. We will call you within one business day, and new programs can start with a free trial day of meals.

Request a proposal or call (718) 256-0829